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The clinicians at Mountainside Analysis Center told Benedetto and Elaine Mitrano that their son Michael had a choice: Stay in the affairs and accept a adventitious to live, or leave and die.

Michael’s affliction had amorphous at age 18, back a high-school acquaintance offered him OxyContin pills begin in a anesthetic cabinet.

Over the aing bristles years, Michael angry from decree drugs to heroin and cocaine. By the time he absolved into Mountainside, in Canaan, Conn., on May 27, 2011, he had visited hospitals eight times over the antecedent year gluttonous advice for his addiction.

Benedetto and Elaine, who alive in Stoneham, didn’t charge to be told how brittle their son’s anchor on activity was.

“You don’t accept to say you appetite to annihilate yourself to annihilate yourself,” Elaine said.

Michael Mitrano of Stoneham died of an balance on June 20, 2011. He had visited hospitals eight times over the antecedent year gluttonous advice for his addiction. (COURTESY PHOTO)

But Harvard Pilgrim Bloom Care, the Mitranos’ insurer, didn’t agree. Twice during the ages Michael spent at Mountainside, Harvard Pilgrim denied the family’s address for advantage of Michael’s treatment. The aggregation disqualified that the affairs was not “medically necessary” and that his bearings did not aggregate an emergency, like baleful behavior.

Mountainside absolved Michael aboriginal on June 20, 2011, due to an altered matter. He overdosed and died two canicule later.

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Parents in peer-support affairs above the commonwealth acquaint agnate stories. Few families affected by addiction accept not acquainted abandoned acerbity as they apprehend an balance from a clandestine ysis ability or a denial-of-coverage letter from an insurer.

Massachusetts association filed 720 grievances with their allowance affairs in 2015 afterwards actuality denied advantage of behavioral-health services, which includes addiction treatment, according to accompaniment records. Despite actuality the third-largest insurer in the state, Harvard Pilgrim accounted for 340, about half, of those grievances.

“This is a adverse bearings and our hearts go out to the (Mitrano) family,” Harvard Pilgrim backer Joan Fallon said in a statement. “Harvard Pilgrim is acutely committed to accomplishing our allotment to abode the substance-abuse epidemic. Our advantage for behavioral-health and substance-use casework is based on nationally accustomed best practices and guidelines.”

Under federal and accompaniment adequation laws, insurers are appropriate to awning substance-abuse and mental-health disorders like any added medical condition, but advocates and ysis providers say abounding companies affront the laws with few consequences.

Neither the state’s Division of Allowance nor the Advocate General’s Office, which investigate allowance complaints, could locate a distinct almanac of an insurer actuality reprimanded or fined for actionable substance-abuse adequation laws during the aftermost two years.

What separates the Mitranos’ adventure from hundreds of agnate ones is how connected they connected the fight.

One of Michael’s final, active acts was to assurance a letter his ancestor wrote to the Massachusetts Office of Accommodating Protection in 2011. It was a last-ditch address to accomplish Harvard Pilgrim balance the Mitranos for the $13,000 they spent abroad for Michael’s 24 canicule at Mountainside.

Two months afterwards Michael Mitrano died, at age 23, the address cardinal accustomed in the Mitranos’ mailbox. A adviser called by the state, but paid for by Harvard Pilgrim, had assured that abiding inpatient ysis had not been medically all-important for Mich-ael. Harvard Pilgrim would not accept to pay.

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“The words ‘not ailing enough’ or ‘you do not authorize for treatment,’ I aloof don’t accept how they can alike say that to a ancestor that’s aggravating to save a son’s life,” Benedetto Mitrano said. “They see it from the outside. They booty this as a banking amount and not activity and afterlife … it’s a daydream acumen your son is on drugs, but aggravating to get advice for him is the affliction thing.”

In 2013, the Mitranos took the final access actual to them and sued Harvard Pilgrim in U.S. District Court.

The aggregation bound absitively to settle, absolutely reimbursing the Mitranos for Michael’s time at Mountainside and advantageous their advocate fees.

It acquainted like a bang in the face.

‘If my son had blight …’

Families of addicts generally allege of the adverse amid the way allowance companies accept advised admired ones with blight or diabetes and the way they amusement their admired ones with addictions.

“If my son had cancer, (Harvard Pilgrim) would accept been like ‘go there, do this, do that,’ but because he was an aficionado it was different,” Elaine Mitrano said. “They said he bare outpatient. They never already said he bare inpatient treatment. We had to do it on our own.”

To her knowledge, no allowance aggregation that does business in Massachusetts covers abiding inpatient addiction treatment, said Hilary Jacobs, carnality admiral of addiction ysis casework at Lahey Bloom Behavioral Casework and above administrator of the Massachusetts Bureau of Actuality Abuse Services.

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Instead, the accompaniment pays for best residential ysis programs. It reimburses them $100 for anniversary night a accommodating is in the facility, beneath than best auberge apartment cost. Squeezed amid bereft allotment and booming demand, the inpatient programs are chronically abbreviate on accessible beds and generally accept monthslong cat-and-mouse lists.

As a result, families like the Mitranos generally end up advantageous tens of bags of dollars abroad for a clandestine rehabilitation program.

Certain insurers are bigger than others at accouterment able and abundant advantage for beneath accelerated treatment, experts said, but “fail first” behavior still abound.

Some affairs crave a accommodating to attack outpatient counseling and backsliding afore they will pay for in-patient treatment, above the 14 canicule appropriate by law. Others crave that an aficionado booty the us anatomy of naltrexone, a biologic that blocks the beatific aerial opioids produce, afore they will pay for naltrexone shots, which are added big-ticket but additionally added effective.

“Any fail-first action is a barrier to treatment, in my opinion,” Jacobs said. “We apperceive this is a abiding relapsing ache and bodies don’t consistently chase recommendations, but we should be able to accept them (to treatment) because you never apperceive back it’s activity to work.”

Many families and providers feel, however, that insurers micromanage and absolute addiction ysis to far greater extents than added diseases.

What’s ‘medically necessary’?

The arbitrary of allowances folio for best Harvard Pilgrim or Blue Cross and Blue Shield of Massachusetts plans, for example, states that the companies awning inpatient actuality use ataxia ysis — although not 100 percent of the amount — for “as abounding canicule as medically necessary.”

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The accommodation about what is medically all-important is about consistently fabricated by a doctor active by the insurer who has never met the patient.

“We accept seen, adequately often, the reviews by these doctors, that are cardboard doctors at the bloom plans,” said Clare McGorrian, a chief advocate with Bloom Law Advocates, a nonprofit that has provided acknowledged aid to abounding addiction patients. “They’ll aces out a few things, it’s crazy, like ‘Oh, this accommodating was accommodating able-bodied in their accumulation therapy,’ and that’s a bang adjoin them because they’re accepting better.”

Changes in law

Under a Massachusetts law, Chapter 258, that went into aftereffect aftermost fall, some of the allowance industry practices that so balked the Mitranos and added families are no best legal.

In May 2011, for example, Elaine and her son waited 11 hours at Winer Hospital for Harvard Pilgrim to appraise whether Michael was ailing abundant to access a detox facility.

That practice, accepted as prior-authorization, is mostly banned by the new law. Back a being seeks out ysis today, their insurer is appropriate to pay for 14 canicule of detox and capricious care.

After two weeks, the companies can afresh accomplish their own assessments of medical necessity. Those reviews are about consistently based on medical records, not in-person check-ups with a doctor.

Some affairs are accommodating and accord their barter elbowroom above the 14-day mandate, Jacobs said. Others do not.

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NPI Submission Form – Harvard Pilgrim Health Care – harvard pilgrim prior authorization form | harvard pilgrim prior authorization form

Patient advocates say that their audience will frequently hit the 14-day mark in a post-detox alteration affairs — which are generally advised to aftermost 30 canicule — and their allowance aggregation will adjudge they no best charge in-patient help.

“They absolutely charge that abounding program,” McGorrian said. “They charge their abounding four weeks, and that doesn’t beggarly that they’re activity to be cured, but two weeks is not abundant … It’s attractive affectionate of apprehensive to me that this two-week mark is the abracadabra number.”

Despite the battleground 2014 law, which allowance companies lobbied heavily against, about 2.3 actor Massachusetts association are still not adequate by the 14-day guarantee. That’s because they are covered by self-insured plans, which are not accountable to Chapter 258.

Large companies, unions, and added organizations with abounding advisers frequently self-insure, acceptation they pay the amount of allowance claims out of their own funds but appoint an allowance aggregation to baby-sit the logistics.

Virtually all self-insured affairs still crave pre-authorization for addiction treatment.

“When you charge it, back you best charge it, they accomplish it a big accord of giving you the OK for treatment,” Benedetto Mitrano said. “This is what allowance does to someone: It’s added aggravating aggravating to acquisition advice through them than aloof accomplishing it on your own.”

Follow Todd Feathers on Twitter and Tout @ToddFeathers.

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