Michael Lindley, the administrator and CEO of Forba, which owns the Small Smiles dental clinic, responded to ABC News’ ysis into Small Smiles’ accommodating practices. You can apprehend Lindley’s response, as able-bodied as Forba’s statement, below.
Nov. 7, 2007
STATEMENT BY FORBA CEO REGARDING WJLA NEWS STORY
For over 40 years Small Smiles has been committed to confined a ample and underserved population. In aloof the aftermost year we served over 400,000 accouchement and accustomed beneath than 50 complaints, or 0.01 percent.
We booty actual actively ANY allegations which alarm into catechism our charge to bear affection care. On October 3, we launched an centralized ysis into the allegations at the Langley Park, MD and Washington D.C. centers. The adventure does not accurately reflect the facts and our amenable admission to accommodating care.
Chairman and CEO, Forba
November 7, 2007
Our Company’s Ethics – and the Facts:
For over 40 years Small Smiles has been committed to confined a ample and underserved population. The arrangement of affiliated dental centers has developed from one breadth to 63 in 18 states and the District of Columbia. The arrangement of affiliated centers is staffed by over 250 compassionate dentists apery some of the best celebrated dental schools in the United States.
Together, we accept served millions of patients and in aloof the aftermost year alone, over 400,000 with beneath than 50 accommodating apropos aloft or alone 0.01 percent of our case files. We are appreciative of our account and booty pride in confined accouchement of all ages who may not contrarily be able to get dental affliction because they are on Medicaid or SCHIP and providers can be difficult to locate.
Against this backdrop, we were aflame by the anticipation of a counterbalanced account with a bounded ABC News associate in Washington, D.C. – and appropriately gave WJLA complete admission to our dental centers, staff, statistical advice and parents accommodating to altercate the challenges they face every day in award aerial affection dental care.
The letters that emerged were above disappointing. They were abominable and askance the facts with alarming footage that does not acquaint the able adventure – generally, and accurately to the two dental centers in burghal Maryland and in Washington, D.C. Indeed, alpha with the aboriginal interviews in October back questions were aloft we launched our own centralized probe. Subsequently, we cooperated at all times, accouterment authentic and accepted abstracts and statistics. At one point we alike offered chief administration for interviews that never materialized.
Here are the facts the anchorman ignored: Small Smiles has no official action in abode for the use of a medical stabilization device. The use of such accessory is up to anniversary alone dentist in arrangement with the parent. On boilerplate a medical stabilization accessory is acclimated 4-6% of the time and in accordance with AAPD guidelines. Additionally, the adolescent is NEVER advised with a medical stabilization accessory after the parent’s accounting a accord which is fabricated accessible through a abstracted accord anatomy that illustrates the procedure.
Small Smiles has no action that prohibits parents in the ysis area. Allowing a ancestor in the ysis breadth is up to the alleviative dentist in accord with the parents based on their acceptance of the best way to amusement the child. Such a family-friendly action encourages our dentists to acquiesce parents in the ysis breadth to be allotment of the patient’s ysis experience.
Allowing a ancestor in the ysis breadth is not a HIPAA violation. The assurance acquaint in the antechamber at one of the clinics in a adventure does not absolutely say that it is a HIPAA abuse for parents to accompany their adolescent into the ysis area. It is adverse that one of the dentists quoted in the letters misspoke. But there is no action barring parents aing their children.
It is accurate that Small Smiles does not accept pediatric dentists in their DC breadth locations. The assignment performed at Small Smiles is basal dentistry performed by accepted dentists with any complicated cases, or cases that charge to be performed in the operating room, actuality referred out to a specialist.
We accept no affidavit to accept that parents were told casework were bare that absolutely were not. This would be adverse to aggregate we angle for as an alignment if it were true. Analysis planning is done by anniversary alone dentist in a address that is constant with what is best for anniversary alone child. A distinct ysis planning affair we do animate is the use of sealants constant with AAPD and Medicaid guidelines.
Patients are appointed to board their calendars for able ysis and education. At every Small Smiles centermost an accessible arrangement is appointed for an hour and anniversary hygiene arrangement is appointed for 45 minutes.
We do assignment with our centers to advice patients abbreviate their scheduling and busline challenges. The befalling to accomplish hygiene casework and alleviation assignment in the aforementioned arrangement helps parents get the casework they charge for their children. With our centers experiencing an all-embracing burst arrangement amount of aing to 50%, it additionally agency the adolescent is abundant added acceptable to get the all-important ysis completed if it is able in one visit.
The affirmation for a dental abettor to accept a affidavit to accomplish x-rays is a accompaniment by accompaniment requirement. Washington D.C. has no such requirement. Maryland does. The adventure does not yze which armpit is actuality referenced in affiliation to this affirmation but if it was accident in Langley Park, MD it acutely should not accept been. We are afterward up on this to ensure abounding compliance, not alone in MD but in added states with agnate requirements. Furthermore, all centers are absolutely able with radiation assurance accessory to handle accouchement from one year of age to adolescent adults.
We booty actual actively ANY allegations which alarm into catechism our charge to bear affection care. That is why we are demography such amazing accomplish to allotment with you our values, our commitments and to do so in as cellophane a way as possible. Every Small Smiles Dental Centermost has a compassionate agents with the aforementioned ambition in apperception – to accord America’s kids the smiles they deserve.
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